Go to stream.livingscriptures.com/login and click "Reset your Password." Follow the instructions and it will send you an email to reset your password (even if you never set it up in the first place but did confirm your purchase). If you are still having difficulties contact us at 800-548-4647. We currently are having some issues with people who are reactivating their accounts as it is taking some manual processing and there could be a one business day delay. Getting your account working is of top priority to us so feel free to reach out by email or Facebook Messenger M-F 8am-6pm. We are also working to extend these hours for better support.