Most likely there is a bad glitch in the app or your account is currently not active due to a payment issue.  If you think it could be a payment issue, log into your streaming account on at to make sure there isn't an issue with your account. 

 If you don't see any error message on your account please try deleting and reinstall the app.   If that still didn't work please contact us at or 800-548-4647 to get this resolved quickly for you.  We want you happily streaming.