Most likely there is a bad glitch in the app or your account is currently not active due to a payment issue. You can update and manage your payments through your account portal. Here is the link to update your payment https://bit.ly/payls . If you aren't logged into your streaming account, it will ask you to do so and then will direct you to the update payment page.
If you don't see any error message on your account please try deleting and reinstall the app. If that still didn't work please contact us at firstname.lastname@example.org or 800-548-4647 to get this resolved quickly for you. We want you happily streaming.