There is a good chance that you have a billing issue.  You can update your billing information through your account portal.  To do this please login to .  In the top right hand corner click on your email address.  In the drop down menu select "Account".  From the account page you can update your billing information.  This information can take up to the next business day to process.  Please call us to update your billing information if you would like access immediately.  We are currently working on making the information immediately updated when you update from the account page.  We hope to have that finished by the end of the month.