Where is the green button for me to cancel ?
Created by: Amy Webb
Modified on: Mon, 25 Mar, 2019 at 3:04 PM
If you followed the instructions to cancel and don't see the green cancel membership at the bottom of your account page. Please contact by phone so we can figure out why you are not able to cancel online.
Two of the most common reasons the green cancel membership isn't shown is:
1. If you signed up through an app (i.e. Roku, AppleTV, Amazon FireTV, Android or iOS mobile app), we are unable to manage your subscription. The account must be cancelled through the app you signed up on.
2. If you upgraded your account to the 3 year plan, please contact customer service to cancel the account at 800-548-4647 during office hours of Monday-Friday 9am-5pm MST.